I can’t find any way to reach an actual support topic that isn’t xsplit’s shitty pre written questions. I’ll be doing a chargeback on my credit card if a moderator of some sort doesn’t help me with a refund. Either way I’m getting my money back. Free services work better than this shit.
If you are trying to stream to Twitch, you might want to look at this Legacy Twitch API v5 (i.e. kraken) Shutdown Reminder - February 28, 2022 - Announcements - Twitch Developer Forums
On the support page, there should be a chat bubble/chat icon in the bottom right where you can live chat with support.