Facebook alerts not working

Hi. Sorry for My English. I try to broadcast to Facebook whit gamecaster and the alerts is not working. I have the widgets of alerts configured good. The problem is whit the xsplit don’t detect the viewers and the alerts of facebook. (Like. Star. Share. Follower). The only function that detect from the broadcast ls the chat. I broadcast to My fb Game creator page. Thanks for the help

1 Like

Hi Edwin, we’ll reach out to our contact at Facebook for some guidance here. We have noticed that only a small percentage of alerts and chat messages are sent to us, resulting in missed alerts and chat messages for you.

Thanks for the help.

Have you ever found an answer

Hi - this has been going on for a while now and it is really really affecting the live stream experience.
Still no alerts for likes/follows/shares and sometimes stars too. It defeats the purpose of using Gamecaster which to me was a great product until this happened.

What is the latest? When is this expected to be fixed? What SLAs do you have? What else can you do to help individuals like myself who are experiencing this issue on a daily basis?