Getting Started & FAQ's - New to Gamecaster? Start here!

If you’re new to the app then this is a great place to hang out! Talk about all things XSplit Gamecaster. From connecting with an account to understanding how to edit Scenes, we go in depth throughout.

Getting Started

Note: Please check them out first before creating a thread since there’s a good chance your question is answered in any of those pages.


Frequently Asked Questions (FAQs)

Streaming and Recording

Tipping

Accounts

FAQ: How do I link another streaming account?

Currently, XSplit Gamecaster allows you to only link one streaming account per platform at a time. What does this mean exactly? You can have one Twitch account and one Facebook account linked, but no more. You cannot have multiple Twitch accounts, for example.

We are working on changing this behaviour, but for now please head to https://www.xsplit.com/user/settings#socials.

FAQ: My stream or game is lagging. Why?

There are a whole number of reasons why you may experience laggy gameplay or a choppy stream. From poor hardware to the wrong settings, you name it and we’ve probably dealt with it!

NOTE: This FAQ is still a work in progress.

Does your hardware meet the minimum requirements?

Streaming can be resource intensive. If you’re running on older hardware you’ll typically find XSplit Gamecaster and other applications act as a resource hog. If there’s little to play with, it’ll play with everything.

Check out the System Requirements.

Are your graphics drivers and other drivers up-to-date?

The latest drivers will help ensure you’re not running on anything archaic and provide you with the best performance improvements.

Have you configured your settings correctly?

Whilst Gamecaster does its best to optimise your settings for you, sometimes a few tweaks here and there can make a world of difference, especially given the uniqueness of each set-up.

  • Codec: generally we recommend NVIDIA’s NVENC or AMD’s VCE, if either are available. This uses your GPU, which is usually underutilised, to compress and transcode your individual sources into one single output. On the other end of the spectrum we have x264. This utilises your CPU which, when streaming, can easily become overutilised and hence create lag, sluggishness and a bad experience.

FAQ: How do I enable Tipping?

To start actively using simply go to Settings and navigate to the Tipping tab. From here you’ll be able to set a username, input your PayPal email address and select the currency you wish to receive donations in.

XSplit Gamecaster has plenty of tipping related widgets available within every Theme, so make sure to add some alerts, labels, goals and a train to maximise your income!

FAQ: How does Automatic Streaming work?

We have carefully designed our automatic stream settings to provide the best experience for your detected hardware and internet connection. When you press Go Live, we analyse your available bandwidth and choose the best encoder based on your GPU or CPU model.

  1. The bandwidth test.

We do a quick test of your available bandwidth to understand how much data you can handle. We set aside a small amount for your audio stream, and then take 75% of your total available bandwidth as what we consider “available to us” – it wouldn’t be great if we took 100%.

Note! If you are downloading or someone is utilizing the network, we may receive poor results.

As an example, if your total available bandwidth was 9,000kbps, at 75% we’d assume an available bandwidth of 6,750kbps – more than enough to handle a 1080p60 stream!

  1. The hardware test.

Does any GPU contain a hardware encoder? Great! If you’re running on an NVIDIA Maxwell, AMD Navi, or Intel Skylake or newer, we’ll use that. Using your GPU is always preferred; it loosens the strain on your system, providing for a more smooth experience. In the event you’re running on an older GPU, we’ll still use that, but we’ll lower your resolution and FPS slightly to ensure there is enough available bandwidth to construct a smooth stream.

If we detect no available hardware encoder, then we’ll revert to your CPU. Generally speaking, using your CPU is typically undesired. Unless you’re running on a newer model, you’ll likely experience lag, frame drops and stuttering as your CPU becomes starved of resources.

On that note then, we check your CPU utilization for the calculated resolution and frame rate. If utilization goes above 60%, then we continuously reduce your resolution and frame rate incrementally, until we find a suitable setting.

If you’re experiencing lag or a less smooth experience, it’s likely due to 5 primary reasons:

  • Your network was saturated at the time of the bandwidth test. Try again, ensuring no downloads or otherwise are running.

  • Your network simply isn’t good enough. If you lack the necessary upload speeds, we’ll reduce the quality of your stream accordingly. See the table below for more information.

  • We may have failed to detect your hardware. Make sure it’s plugged in, and then relaunch the app. If it continues to fail, reach out to support!

  • You’re running outdated drivers. We’d always recommend you keep your drivers up-to-date, as these typically contain frequent improvements to the encoders performance.

  • Your hardware is outdated. Older hardware typically lacks in performance, due to old technology and deterioration. If possible, we’d recommend you update your hardware once every couple of years.

Resolution and FPS per available bandwidth
Table coming soon.

FAQ: [YouTube] I see an error message when pressing Go Live

In order to Go Live on YouTube, you need to enable live streaming here: https://www.youtube.com/features?nv=1. Once enabled, you will need to wait up to 24 hours for your account to be approved and verified by YouTube. This process is outside of our control and is entirely handled by YouTube.

We are working on improving our messaging for this particular error, but until then, you are likely affected if you see the first dropdown as empty like shown below:

image

FAQ: Why do I not hear my microphone or audio in my recording?

By default, XSplit Gamecaster uses multi-track audio. Simply put, this just means we separate your microphone and system audio onto two individual channels, otherwise known as tracks. This allows you to remove or alter certain parts of your audio (maybe you want to remove a speech segment, but keep your game play audio), without having to compromise both sounds.

If you are only hearing your microphone, for example, it’s likely that either the media player you are using does not support more than one audio track, or the settings for your media player need adjusting.

FAQ: [YouTube] Why do I have to delete my past broadcast when selecting “Stream Now”?

When you enable YouTube Live Streaming, YouTube creates a default broadcast that you can stream to. At the end of every stream, YouTube publishes a VOD and then generates a new default broadcast for you to go live to, but sometimes things get stuck. Your previous broadcast becomes the new default one.

If you see the “Your default YouTube broadcast is stuck.” modal, unfortunately the only solution (that we have found) is to delete your previous broadcast. This triggers YouTube to generate a new broadcast for you to use. You will lose your previous live stream VOD as a result of this.