I can't login to Xsplit VCAM

Dear Team,

Can’t log into Vcan, it’s simply bugging the login interface.

It’s my first login, even choosing the right options, I can’t login. After clicking continue it processes but does not open the software. I’m using Win10 64bts.

see the attached image for the login interface.Imagem1

Hi there, may I ask when does it happen? Does it happen on launch of VCam?