Installation issues

I had xsplit before. I took a break for a couple years. I recently uninstalled the old version and I’ve just gotten the lifetime package. When I try to install I keep getting the "The file ‘XsplitUtils.exe’ is not marked for installation, I press continue and another message comes up, “the file ‘Xsplit_Plugin_Installer.exe’ is not marked for installation” and then the installation process ends and is not installed.
Is there a fix?

Hi there, can you go for this Install troubleshooter (link below) to check for fixes on Windows and see if that resolves the problem for you?

https://support.microsoft.com/en-ph/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Thanks so much! I was worried…I have a stream planned to day! Thanks bunches :* It worked!

You’re welcome, I’m more than happy to help! :smiley: