Presenter has windowbox at 1080p

Hi,

I noticed that when I set the XSplit Presenter resolution to 1080p it puts a black windowbox around my presentation. This doesn’t occur in 720p. How do I fix this? It is using nvenc as the encoder. The video file that is recorded works fine except for the windowbox.

This should be fixed in the latest update. Could you try closing and relaunching Presenter and try again? If that doesn’t work, could you let me know the version of Presenter by going to Settings -> About tab

Your solution worked after I restarted the computer. The windowbox is now gone at 1080p. The version I am using is 1.0.2106.1501. It is interesting that rebooting my computer got rid of the windowbox but nevertheless it works.

Thanks for your help.