Problems with xsplit cam - audio delay and issues with images

Hi everyone,

I bought xsplit vcam yesterday to allow me to use backgrounds during video calls, but there is now a delay on the audio and I was forced to switch back to my normal background and just use the integrated camera on my computer which is the only camera I have by the way.

Feeling very disappointed and wondering if there is a solution or whether to just ask for my money back.

Any advice would be great! thank you :blush: