Reinstall and Watermark

I purchased a lifetime license a while back.

I recently had to reformat the machine.

When I reinstalled VCam, I was able to log in successfully. When I click to “Remove Watermark”, it takes me to a webpage to purchase VCam. If I enter the registration key, it tells me I am already registered.

Thoughts on making the watermark go away?

Thanks

Hello! Could you make sure that you are logged-in with the correct account with the license? If still the same issue, can you send us a message through the support chat here https://www.xsplit.com/support