"Remove loading screen" settings reverts after updating

“Remove loading screen” settings reverts after updating. This is annoying since I am a paying customer.

Hi! I tried testing it on my end and the Remove loading screen setting still stays – even if I updated VCam 2.0 to 2.1.

We’ll need to clarify some more: In what way does it revert on yours? Are you able to replicate the revert by rolling back to a previous version then updating it?

I will not roll back to a previous version. It could be triggered by something else, but I noticed it when updating today.

This has happened several times in the last months. It is a bit annoying as you only realize it happened once you’ve already shared your video with other participants.

That is understandable, rolling back to a slightly earlier version would let us check if updating VCam is what’s causing that to revert. You can download a slightly older version from this link in an older thread.

We were unable to replicate the error. We tried Version 2.0 then updated to the current version (2.1), but the ‘Remove loading screen’ option stayed enabled.

Hi @Petter

Updating from lower version ( lower than 2.1.2102.1003) to later versions will log you out due to change of login token location. Apologies for this.

Logging out will reset the loading screen setting to enabled since disabling this option is for users with upgraded license only. But once you’ve disabled that setting, it should be remembered always (i.e. on app restart VCam, on machine restart). If the setting is not remembered, then it’s a bug. But please make sure to report it to our support team via chat in https://www.xsplit.com/support if you encounter the bug. I’ve tested tha latest version and it remembers my loading screen setting. :slight_smile:

OK, that explains it at least.

I suggest storing the setting “loading screen disabled” in all cases and never reverting it. If the user is logged out, it just won’t work. That is a much better solution.

Cheers!

2 Likes

Hi,

on my end, the ‘Loading screen’ reverts several times a week. With or without reloading the app…
This is a bad thing. I’m paying and there shouldn’t be any commercial…

Additionally, vcam seems to forget my login. I really often have to log in using the browser. This is also annoying.

Best Stefan

Hi @stefan.auweiler,

The loading screen is not an issue. As explained in https://community.xsplit.com/t/remove-loading-screen-settings-reverts-after-updating/7079/5:

Logging out will reset the loading screen setting to enabled since disabling this option is for users with upgraded license only. But once you’ve disabled that setting, it should be remembered always (i.e. on app restart VCam, on machine restart). If the setting is not remembered, then it’s a bug

Would like to check your login issue. May I know what VCam version you have installed and what browser are you using?

Hi Kathrine,
thanks for your support.
And yes, I have seen the revert about 50 times since I purchased the lifetime license and regardless of the updates…

vcam is the most current version
image

Browser is Google Chrome on Windows 10
Version 88.0.4324.190 (Offizieller Build) (64-Bit)

I’m using a USB cam, disabled the internal one.
I have the XSplitBroadcaster installed and the phone cam enabled.

@stefan.auweiler , a few things I’d like to request for you to check please:

  • If you logged in to VCam (XBC is not running), do you see apptkn_xvc in Registry Editor -> Computer\HKEY_CURRENT_USER\SOFTWARE\XSplit\common?
  • After logging in to VCam, then logging in to XBC, do you also see the apptkn_xvc ?

I bought and paid for Vcam but all the things didn’t work I wanted to remove the loanding screen & updete

Hi @khaituanphong , can you give us the steps on how you reproduce the issue. So we can also test on our end if we can replicate your issue.

Today, XSplit VCam dropped my login and my setting to disable the watermark/loading screen.

This is super annoying! Often you don’t realize that you have the ugly watermark until you are in a meeting.

Again, I am a paying customer and I don’t know why this keeps happening.