Stream stutter after few minuts

Dear team,

I recencently began to stream with XSplit Broadcaster and an Elgato Game Capture HD60 Pro card and I have an issue that is really problematic.
At between 30 and 60 minutes of streaming the XSplit rendering and the Twitch stream begin to stutter, and that until i refresh the game capture.
This issue concern only the game capture (not the webcam or the microphone flow).
Please note that this issue concern only the XSplit rendering and the stream rendering. The game stay smooth on my screen.

I currently capture a Nintendo Switch output.

I have the currently latest windows, drivers and softwares for XSplit and Elgato Game Capture :

Windows : 10 64bit Home (10.0.19042 Build 19042)
XSplit : V.4.0 (4.0.2007.2911)
Game capture : 3.70.51 (3051) 64bit

The Nintendo Switch output configuration :

Resolution : 1080P
Color range : Full

My material configuration :

MB : Asus Z170 Pro Gaming
CPU : Intel Core i5-6600K (3.5 GHz)
RAM : Corsair Vengeance LPX 16Go DDR4 2133MHz
GPU : Asus GeForce GTX 960 STRIX OC 2G
Camera : Logitech c920
Microphone : Blue Yeti X
Cables :
Input : Nintendo Switch official cable
Output :HDMI Premium Certified Cable

The XSplit configuration :

Tools > Settings : Default
Broadcast > My account :
Servver : The closest to my studio (and faster)
Codec : NVENC H.264 (GTX960)
Bitrate : 4500 (kpbs)
Other parameters : Default
Game capture source (Type : Devices > Video > Game Capture HD60 Pro) :
Video input :
Device : Game Capture HD60 Pro (1080p60)
Input device : Nintendo Switch
Input : HDMI
Color range : Extended
Profile : HD 1080
Authorize 60i/s : Yes
Other parameters : Default
Streaming output : 720p60

I didn’t notice any component overload and/or ovearheat (CPU/RAM/GPU) on my stream computer.
Xsplit indicates no frame drop.
XSplit indicate the following CPU load : 50% / 25% / 4.0GHz (CPU Load / CPU used by Xsplit / CPU clock speed)
XSplit indicate the following GPU load : about 12%

The only needed software are running (XSplit Broadcaster and Blue Sherpa).

I read a lot of posts concerning this kind of issue and it seems to be relatively common, but it also seems the problem is not clearly identified or doculented.

I tried to :

  • Change several overclocking options on my streaming computer
  • Turn off every power management features in windows
  • Adapt the capture configuration options in XSplit (Bitrate, input flow resolution, output flow resolution)
  • Change the HDMI stream output cable (not the Nintendo cable)

None of this change can avoid my stream to stutter.

Can someone help me with this issue?

I’d like to have a smooth stream.

Thank you for the answers.

OPHD

Hi! Looks like you’re already in touch with Support via live chat. They’ll be troubleshooting you from there.

Hello,

Yes indeed.

Thank you for your answer.

I solved this issue with XSplit Support help.

The issue was on my side. I previously had an Elgato Game Capture HD60 and I did not change the source in Xsplit. The capture worked with my brand new Elgato Game Capture HD60 Pro but I had this issue.

The change of the source seems to solve this issue.

Sorry to disturb and thank you for your answer and help.

Best Regards.

OPHD