Hello here, I bought xsplit vcam (invoice number 20C7FA5E-0001 and Receipt number 2650-5654) since some week to use it with my logitech HD C920 and streamyard. I like it a lot the result is very nice but unfortunately it really totally crash my computer after some minutes (ramdoms but not a lot… like 5 ou 10 min…). I have a good computer with ati RX580 8GB use standalone and Rysen 5 2400G (graphics incorporated not used) and i have 24GB RAM and also 3 screen (4k + FHD + 1620*1080 I think). I have a very good cooler Noctua and no problem with high ends game, so… The problem seems to take more time to appear when I disactivate 2 screen and keep only the 4K one… but it appear… In fact the 3 screens becomes totally white and it freeze… i must to reset the whole computer to restart… Please help me. Wainting your answer, Regards.
Hello! Are you still having the same issue on your end? If yes, may I ask which version of VCam are you using at the moment and which Windows OS? Also, have you tried reinstalling VCam and your webcam driver?
Thank, I’m now in contact with support. Have a nice day. Best